MyCoach AI Supplemental Terms of Use

SUPPLEMENTAL TERMS OF USE FOR ECOACH
LAST UPDATED: JUNE 23, 2025
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‍These Supplemental Terms of Use for MyCoach and CoachBee (“Supplemental Terms”), together with the Beyond 12 Terms of Use Agreement (the “Terms of Use”), and Acceptable Use Policy, govern your use of Beyond 12’s AI assisted coaching tools (“MyCoach” and “CoachBee”, collectively referred to as “eCoach”). Capitalized terms used in these Supplemental Terms but not otherwise defined herein will have the meaning given to them elsewhere in the Terms of Use.

These Supplemental Terms are subject to and are hereby incorporated into the Terms of Use. To the extent that there is any conflict between these Supplemental Terms and the Terms of Use, the provision(s) in these Supplemental Terms will prevail, but solely to the extent of such conflict.

THESE SUPPLEMENTAL TERMS AND THE TERMS OF USE GOVERN YOUR USE OF ANY INFORMATION, CONTENT, PRODUCTS AND SERVICES MADE AVAILABLE BY US OR OTHER USERS IN CONNECTION WITH YOUR USE OF ECOACH. EVERY TIME YOU ACCESS OR USE ECOACH, YOU ACKNOWLEDGE AND AGREE TO THESE SUPPLEMENTAL TERMS AND THE TERMS OF USE.

We may at our sole discretion modify these Supplemental Terms on a going-forward basis. We will post notice of the date of the most recent update above

1. eCoach. eCoach refers collectively to the services offered through MyCoach and CoachBee. MyCoach is a virtual college success coaching tool that we make available to student Users. Users may have the ability to connect with MyCoach via SMS. CoachBee is a proactive messaging tool that is available via SMS to Partner Students matched with one or more Beyond 12 coaches. If you engage with eCoach by SMS, please refer to the “Communications” terms set forth in the Terms of Use. Users can input prompts, questions, and inquiries (collectively, “Inquiries”) and eCoach is designed to provide output, replies, and responses (each, a “Response” and collectively, “Responses”) to facilitate access to resources on campus and provide academic support to Users.

‍YOU ACKNOWLEDGE AND AGREE THAT ECOACH IS NOT A HUMAN COACH. ECOACH IS AN AI-BASED TOOL AND IS NOT A REPLACEMENT FOR HUMAN INTERACTION AND ADVICE. YOU FURTHER ACKNOWLEDGE AND AGREE THAT ECOACH IS NEW TECHNOLOGY AND IS CURRENTLY A BETA FEATURE AND BEYOND 12 DOES NOT GUARANTEE THAT ANY RESPONSES WILL BE HELPFUL OR ACCURATE. YOU UNDERSTAND THIS IS A TOOL AND RESOURCE BUT IS INTENDED ONLY AS A SUPPLEMENT TO YOUR INDEPENDENT CONFIRMATION AND JUDGEMENT.

‍‍ECOACH IS INTENDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NEVER BE USED FOR MEDICAL OR PSYCHOLOGICAL EMERGENCIES, URGENT SITUATIONS, OR INSTANCES WHERE SOMEONE MAY BE IN DANGER OR REQUIRE IMMEDIATE ASSISTANCE. IF YOU THINK YOU HAVE AN EMERGENCY, CALL 911 OR SEEK IMMEDIATE OR OTHER APPROPRIATE EMERGENCY ATTENTION.

IF YOU ARE HAVING SUICIDAL THOUGHTS OR CONSIDERING SELF HARM, CALL 988 OR CONTACT THE SUICIDE & CRISIS LIFELINE AT https://988lifeline.org/.‍

2. ACCEPTABLE USE. By engaging with eCoach, you agree to comply with our Acceptable Use Policy https://www.beyond12.org/mcai-acceptable-use-policy.

3. CONTENT. Inquiries and follow-up Inquiries that you submit to eCoach will be considered “User Content” as defined in the Terms of Use. For more information on how we use and share User Content, please review our Privacy Policy https://www.beyond12.org/privacy.

4. DISCLAIMERS: Without limiting the disclaimers set forth in the Terms of Use:

YOU ACKNOWLEDGE AND AGREE THAT THERE ARE LIMITATIONS ASSOCIATED WITH AI TECHNOLOGY. ECOACH MAY MAKE MISTAKES AND PROVIDE YOU WITH INCORRECT INFORMATION. IT IS IMPORTANT THAT YOU PERFORM YOUR OWN RESEARCH AND USE YOUR OWN JUDGEMENT WHEN EVALUATING ANY RESPONSES PROVIDED BY ECOACH.

ECOACH AND RESPONSES PROVIDED IN CONNECTION THEREWITH ARE NOT A SUBSTITUTE FOR YOUR OWN RESEARCH AND DILIGENCE AND GUIDANCE FROM YOUR EDUCATIONAL INSTITUTION. THE RESPONSES ARE DEPENDENT UPON THE CONTENT YOU PROVIDE AS QUERIES TO ECOACH. YOU ACKNOWLEDGE AND AGREE THAT ECOACH DOES NOT REPLACE CONSULTATION WITH A COUNSELOR, ACADEMIC ADVISOR, PROFESSOR, FINANCIAL AID COUNSELOR, MENTAL HEALTH PROFESSIONAL, OR ANY OTHER RESOURCE ON CAMPUS (COLLECTIVELY “QUALIFIED RESOURCES”). YOU, AND NOT BEYOND 12, SHALL BE RESPONSIBLE FOR VERIFYING THE ACCURACY OF ALL INFORMATION, INCLUDING ACADEMIC OR FINANCIAL INFORMATION CONTAINED WITHIN THE OUTPUTS, FOR MAKING DECISIONS, AND FOR COMPLYING WITH ALL LAWS AND APPLICABLE REGULATIONS AND ACADEMIC POLICIES, AND WILL RELEASE AND WAIVE ANY CLAIMS AGAINST BEYOND 12, AND INDEMNIFY BEYOND 12 FOR ANY CLAIMS, RELATED TO YOUR USE OR RELIANCE ON ECOACH AND THE OUTPUT

YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE REVIEWED EACH RESPONSE AND ANY OTHER ASPECTS OF ECOACH SERVICE TO CONFIRM ACCURACY AND TO CONFIRM THAT SUCH MATERIALS ARE SUFFICIENT AND MEET YOUR NEEDS. ECOACH IS INTENDED AS A RESPONSE GENERATION TOOL ONLY AND DOES NOT CONSTITUTE ANY WARRANTY OR GUARANTY THAT ECOACH WILL PROVIDE ACCURATE, TAILORED, OR INFORMATIVE RESPONSES OR RESULTS. LAWS AND REGULATIONS, INCLUDING ACADEMIC POLICIES, GOVERNING USE OF ARTIFICIAL INTELLIGENCE ARE RAPIDLY EVOLVING, AND BEYOND 12 DOES NOT GUARANTEE THAT YOUR USE OF THE SERVICES, ECOACH, OR RESPONSES WILL COMPLY WITH APPLICABLE LAWS AND REGULATIONS OR THAT FUTURE LAWS AND REGULATIONS WILL NOT IMPACT YOUR USE THEREOF. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICES, ECOACH, AND RESPONSES COMPLY WITH ALL APPLICABLE LAWS. YOU SHOULD EVALUATE THE FITNESS OF ANY RESPONSE AS APPROPRIATE FOR YOUR SPECIFIC USE CASE.

YOU ACKNOWLEDGE AND AGREE THAT BEYOND 12 DOES NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY, EFFICACY, VERACITY, COMPLETENESS, OR APPROPRIATENESS OF ANY INFORMATION OR RESOURCES RECEIVED, PROVIDED, OR MADE AVAILABLE THROUGH ECOACH. BEYOND 12 DOES NOT RECOMMEND OR ENDORSE ANY SPECIFIC OPINIONS OR OTHER INFORMATION OR RESOURCES MADE AVAILABLE THROUGH ECOACH. YOU SHOULD ALWAYS SEEK THE ADVICE OF AN APPLICABLE QUALIFIED RESOURCE WITH ANY QUESTIONS YOU MAY HAVE. NEVER DISREGARD PROFESSIONAL MEDICAL OR CLINICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON OR RECEIVED THROUGH ECOACH. ECOACH IS NOT INTENDED FOR EMERGENCY USE.

‍IF YOU THINK YOU HAVE AN EMERGENCY, CALL 911 OR SEEK IMMEDIATE OR OTHER APPROPRIATE EMERGENCY ATTENTION. IF YOU ARE HAVING SUICIDAL THOUGHTS OR CONSIDERING SELF HARM, CALL 988 OR CONTACT THE SUICIDE & CRISIS LIFELINE AT https://988lifeline.org/.